FAQ

Frequently asked questions

Where is the store based?


Charlotte, NC




What is this store's return and exchange policy?


Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.Packages sent out from our US fulfillment centers are returned to our Charlotte facility. Its address is 11025 Westlake Drive, Charlotte, NC 28273.Meanwhile, packages sent out from our Europe location are automatically returned to our Europe fulfillment center. Its address is Starta 1, 2nd bldg., 3rd fl., Riga, Latvia LV-1026.




Do you accept orders placed outside of the US?


Yes.We accept and deliver orders worldwide.




How long will it take to receive my order?


We take about 2-7 business days to prepare and send apparel products (t-shirts, etc.) and 2-5 business days for non-apparel products (posters, etc.).97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.Packages sent out from our US fulfillment centers are returned to our Charlotte facility. Its address is 11025 Westlake Drive, Charlotte, NC 28273.Meanwhile, packages sent out from our Europe location are automatically returned to our Europe fulfillment center. Its address is Starta 1, 2nd bldg., 3rd fl., Riga, Latvia LV-1026.




The store's products are guaranteed authentic ?


Yes. We are an officially licensed GIANNELI store and all our products are 100% original.





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