SHIPPING & RETURNS
Shipping is totally FREE internationally.We take about 2-7 business days to prepare and send apparel products t-shirts ect and 2-5 business days for non-apparel products.97.66% of our orders are shipped within 5 business days.More than a half of our orders are shipped within 3 business days or less.Packages sent out from our US fulfillment centers are returned to our Charlotte facility.Its address is 11025 Westlake Drive,Charlotte,NC 28273.Meanwhile,packages sent out from our Europe location are automatically returned to our Europe fulfillment center.Its address is Starta 1, 2nd bldg., 3rd fl.,Riga, Latvia LV-1026.
RETURN & EXCHANGE POLICY
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.Packages sent out from our US fulfillment centers are returned to our Charlotte facility. Its address is 11025 Westlake Drive, Charlotte, NC 28273.Meanwhile, packages sent out from our Europe location are automatically returned to our Europe fulfillment center. Its address is Starta 1, 2nd bldg., 3rd fl., Riga, Latvia LV-1026.
Returned by the shipping carrier
If the carrier isn’t able to deliver the items because of the wrong address, or if the package was unclaimed by customer, it has to be returned to the default return address. For Gianneli orders, this means that they’ll be sent back to the facility that sent them out.
How do I prevent returns by shipping carrier?
In most cases, orders are sent back because customers provide an address that’s incorrect, incomplete, or illegible. To minimize this, please be careful and double-check the digits when adding their shipping address.
What do I do if an order was returned by shipping carrier?
If you get an email from us that your order arrived back at our facility, don’t panic: we’ll place it in temporary returns for 28 days, at no cost